Frequently Asked Questions
Account & registration
Yes. Prices and ordering are reserved for registered businesses. Registration is free and approval is quick.
B2B only: HoReCa operators, retailers, importers and distributors with a valid VAT number.
We verify your business and activate the account, usually within one working day.
Ordering
You order by the box (collo). You can also order full layers or complete pallets.
Yes. Mix freely across our 6,700+ Italian references on the same pallet.
A minimum order value applies and depends on your destination. Ask our team for your market.
A tool that shows how many pallets your order fills, by weight or volume, with quick add-a-layer and add-a-pallet buttons.
Pricing
No. Prices are visible only after you log in, because terms depend on volume and destination.
Prices are shown per box (collo); the box also shows how many pieces it contains.
Shipping
Across the European Union, on palletised freight to your business address.
Dispatch within 1–2 working days; EU transit typically 2–6 working days by destination.
Wine and spirits move under EU excise rules; duties and documents are handled on shipments where applicable.
After-sales
Note it on the delivery document and email info@horefood.com within 24 hours with photos. We resolve it quickly.
Contact us and we handle returns case by case, in line with the product type.
Still have a question? Contact our team or open your B2B account.